Friday, 3 November, 2017: Hello Claims, a claims management disruptor to the motor insurance industry, today announced a two-year exclusive partnership with Splend, a car leasing and rental service for Uber drivers, to manage its motor insurance claims nationally.
Under the agreement, Splend will adopt Hello Claims smart assessing technology to manage the claims process of its vehicles, with assessments completed Australia-wide within 24 hours. Repairs will be completed within an average of five days, compared to the industry average of 16 days.
The claims management and assessment platform will also provide Splend with full-line of site across the claim process, which will improve operational efficiencies and provide a better service experience for Splend and their customers.
Nick Herford, Chief Executive Officer of Hello Claims says: “ As disruptors to the motor claims and assessing industry, we’re dedicated to continual improvement of our technology, that will provide our clients with a competitive advantage, now and in the future,” he said.
Chris King, Chief Executive Officer, Splend says: “As our fleet grows rapidly, we needed to digitise our claims management function to keep up with demand, and to ensure our customers have the best claims experience possible.
“Following a successful trial period, the Hello Claims technology was unlike anything we’d seen before and provided significant savings and turnaround times to our business within just three months. We’re excited about our partnership with Hello Claims and look forward to providing a market leading experience for our customers.”