The future of motor vehicle claims, bringing predictability to the vehicle repair process.
Our world-leading digital claims management platform Hello Claims, and smart assessing methodology, enable fleet managers, insurers, claims managers and smash repairers to achieve faster and easier automated claims, and a better customer experience.
How it works
Our online motor claims solution Hello Claims, puts customers at the centre of the claims process, addressing the entire customer claims timeline: Notification (virtual damage assessment); Core Claim; and Settlement.
- Notification – virtual damage assessment
Our First Notification of Loss solution allows the customer and the claim handler to share the same visual information in real-time about the nature of the incident.
- Faster decision-making
Our partners can act quickly on incident details provided by the customer from their smartphone, allowing for an immediate and accurate assessment of the cost of the claim.
- Easy information capture
Customers are guided through photo, video and documentation upload instructions, to provide an accurate representation of the vehicle damage.
- Lower engineering costs
Customer submitted data informs desk-based assessors about the nature of the damage of a vehicle or loss, saving significant costs compared to relying on field or smash repair visits.
Our digitally connected ecosystem for managing motor claims provides:
- Predictable lower average repair cost outcomes
- Predictable lower average repair lifecycles
- Higher levels of customer satisfaction
- Customised claims management dashboards
- Smart assessing
- Tightly monitored repairer network
- Real-time 24/7 reporting
To learn more about Hello Claims and how it can improve your motor claim outcomes, visit HelloClaims.com.au