Pay Excess

Claims Made Easy

We make insurance claims easier for insurers and policyholders
by providing claims management services, claims technology
and real-time data insights.

Our Centralised Claims Hub

3 pillars that create a better policyholder experience

CLAIMCENTRAL
Happier
Policyholder
Data & Analytics
Claim
Services
Technology

Claim Services

We manage the insurance repairs for property, motor and cyber claims from first notification of loss, right through to completion.

GO

Technology

We use and license our proprietary technology to make this process as transparent, fast and low cost as possible.

GO

Data & Analytics

We use the data insights from our technology to drive continual improvement for our customers.

GO

Property

Pioneering property repair and restoration services that get policyholders’ lives back to normal asap.

Motor

Innovative smart assessing methodologies and technology that get policyholders back on the road faster.

Cyber

Transforming how cyber claims are managed by reducing business downtime when inevitable breaches occur.

  • Reduce your average
    claim costs

    Innovative tendering and procurement drives four levels of downward cost pressure on every single claim.

  • Improve the quality
    of claim outcomes

    Tighter quality assurance and greater transparency using our digital technologies.

  • Reduce your average
    claim lifecycles

    Smarter claim management processes backed by industry-leading technology.

  • Provide a better policyholder
    experience

    Proactive communication at every step of the claim, plus a faster and better quality outcome.

  • Increase policyholder
    retention

    A better claim experience reduces the likelihood of losing policyholders to competitors once their claim is completed.

  • Scale your claims
    management easily

    An outsourced claims management solution backed by innovative technology that allows for unprecedented scalability.

10/10. Extremely good service. From consistent communication to securing my property and getting repairs started, everything has been fast and efficient. Overall, the guys have been fantastic.

Policyholder
Major Australian Insurer

10/10. Great service, quick process, no wasted time, no stress. Made the whole claim/assessment process easy.

Policyholder
Major Australian Insurer

10/10. Extremely good service. Claim Central’s trades were reliable, punctual, polite and completed a perfect job.

Policyholder
Major Australian Insurer

10/10. The staff have listened attentively and been very productive actioning requests and following through with phone calls and emails in a very professional and friendly manner. Thank you to all the people I’ve dealt with - your service has been excellent.

Policyholder
Major Australian Insurer

9/10. This is the first major disaster we have experienced in the last 70 years. We were amazed by the professionalism and dedication of your staff's team in assessing and processing our claim and following up our needs at every point. We will be highly recommending your company to our network of friends and families, and pray that they will never experience such a devastating event like us.

Policyholder
Major Australian Insurer

10/10. Our Assessor was very committed and happy / respectful in providing answers to our questions and gave excellent advice and feedback to us, which made the experience very proactive and we appreciated this. Thank you.

Policyholder
Major Australian Insurer

10/10. Top service A+, quick and mess free. Highly recommended.

Policyholder
Major Australian Insurer

10/10. Very easy to deal with and get claim proceedings started. Great communication, fast response.

Policyholder
Major Australian Insurer

Sign up

Sign up here for a daily newsletter of key global insurtech and insurance news.

Policyholders

Need to pay your excess, contact Claim Central, or learn how the claim process works?

Get started

Contact us


Trades

For our existing 1,000+ trades, or those looking to join up - everything you need is at the Trades portal.

learn more