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Claim Central wins Service Provider of the Year

Claim Central Consolidated is proud to announce that our property assess and repair business, Claim Central Property has been named the winner of the ‘Service Provider of the Year’ category in 2021’s Insurance Business Australia Awards.

The event was held virtually and was hosted by Today Extra co-host Belinda Russell.

The awards brought the industry together to celebrate some remarkable achievements on the back of what has been one of its most testing 12-month periods to date. Now in its fourth year, the annual awards have been recognised as the leading independent awards event in the insurance industry. The awards showcase the top brokers, brokerages, insurers, underwriting agencies, BDMs and service providers for their achievements, leadership and innovation over the past year.

Claim Central Property is named winner for Service Provider of the Year.

Claim Central Property is recognised for its ability to provide cost effective property assessing and repair services for its clients. This has been achieved through competitive tendering on repairs with trades and restoration technicians – as well as Claim Central’s technology offering, meaning better experiences for clients and their customers.

Claim Central utilises a custom-built repair management platform for managing claims, a custom-built live video collaboration platform to optimise virtual inspections, assessments, and QA, and a proactive plan for catastrophe weather events.
Claim Central named Service Provider of the Year

Interested in learning more about Claim Central? Click here to get in touch.

To view the full list of winners, visit: https://ibawards.com.au/index.php/winners/2021-winners


Claim Central Pty Limited ABN 61 102 685 343 is a Corporate Authorised Representative (AR No. 001291075) of Insurx Pty Ltd ABN 85 628 930 334; AFSL 528534. The information in this article does not take into account the investment objectives, financial situation and particular needs of any particular person. Claim Central Pty Limited and its related bodies corporate make no recommendations as to the merits of any financial product or financial services referred to in this article, its website, emails or its related websites. Before acting on any information in this document, you should consider the appropriateness of it, having regard to your specific financial circumstances and requirements. In particular, you should consider obtaining independent financial, legal, taxation and accounting advice to ascertain whether you should acquire any financial services described in this document.

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Does a compliant trade network drive quality in insurance repairs?

Claims handlers are tasked with the responsibility of managing many claims at once for insurance companies. They work to ensure that quality insurance repairs are carried out, and they must do so within the industry’s regulations. So, how can Claim Central help with quality and compliance?

Claim Central’s trade network is a vetted, high-performing, compliant network of on-site property mitigation and repair suppliers. With over 750 trades and restoration technicians, Claim Central has coverage throughout Australia.

Claim Central’s trade network is a vetted, high-performing, compliant network of on-site property mitigation and repair suppliers.

So, what measures does Claim Central take to ensure our suppliers are producing the best Insurance repairs possible?

Ensuring suppliers are licensed and vetted

Ensuring our suppliers are licensed and vetted is crucial when onboarding them to our trade network. Having licensed and vetted trades is essentially the first part of screening anyone contracting insurance repairs should undertake.

Quality assurance and workmanship management

Claim Central puts expectations on our suppliers to meet a standard of quality and workmanship when conducting insurance repairs for our customers.

We manage our supplier’s quality standards through our video collaboration tool Livegenic. When our suppliers finish a job, they are required to upload a video of the completed works which a Claim Central professional then assesses.

Induction and training for new suppliers

All suppliers joining Claim Central’s trade network are placed through an induction process that aligns them to insurance working conditions and clarifies the difference between private and insurance works.

As the insurance industry has many different demands, Claim Central focuses highly on comprehensive training for our suppliers to ensure they know the conditions before they start work.

Dedicated repair team to project manage jobs

Claim Central has its very own repair team that project manages each job we process. Our dedicated repair team of professionals work alongside the customer, client and supplier to ensure everyone’s needs are met.

The team monitors that the quality meets or exceeds standards and ultimately aims to get the customer’s life back to normal as quickly as possible.

To improve the quality of workmanship, it is essential that you clearly understand what measures can help to drive this. Claim Central is committed to providing a safe and compliant environment for customers and the suppliers on our network.

Are you interested in accessing Australia’s highly regarded property trade network? Contact us today.

Claim Central Pty Limited ABN 61 102 685 343 is a Corporate Authorised Representative (AR No. 001291075) of Insurx Pty Ltd ABN 85 628 930 334; AFSL 528534. The information in this article does not take into account the investment objectives, financial situation and particular needs of any particular person. Claim Central Pty Limited and its related bodies corporate make no recommendations as to the merits of any financial product or financial services referred to in this article, its website, emails or its related websites. Before acting on any information in this document, you should consider the appropriateness of it, having regard to your specific financial circumstances and requirements. In particular, you should consider obtaining independent financial, legal, taxation and accounting advice to ascertain whether you should acquire any financial services described in this document.

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Claim Central responds to the March NSW & QLD flood event of earlier this year.

The once-in-a-century flooding that occurred in New South Wales and Queensland earlier this year in March caused devastating damage throughout both states.

Parts of Australia’s East Coast saw almost one metre of rain, resulting in the storm drain water and river flooding damaging hundreds of homes and cutting off roads. The devastating floods resulted in over 56,000 insurance claims and caused almost 30,000 people to evacuate their homes during the disaster.

The Insurance Council of Australia, which declared the disaster an insurance catastrophe (CAT212), says assessors immediately flocked to the impacted regions to assist in the recovery process.

Claim Central rapidly activated our catastrophe response plan following the East Coast floods. As a result, we were well prepared to assist in the recovery of damage caused by the storm activity over Australia’s East Coast, especially in Port Macquarie, Kempsey and Coffs Harbour.

Our team of frontline staff, property assessors, make safe trades, repair trades, restorers, and engineers were deployed to the affected areas to attend to customers’ properties.

Claim Central deployed additional resources in the most impacted areas to manage the increased volume of claims, including deploying our assessors from across the country. Equipped with leading technology solutions we were able to ensure critical claim information was captured immediately, resulting in excellent service for our clients and customers.  

Claim Central uses virtual collaboration and live streaming technology, Wilbur Live powered by Livegenic, to capture the right information at the right time for every claim. With Wilbur Live we were able to capture the damaged area at the start of a claim journey allowing accurate information to be collected from the beginning of the claim.

Using our catastrophe response plan and our market-leading technologies, Claim Central has produced great results from the 654 claims received. These results included:

  • 2 average days for the policy holder to be contacted once the claim was received
  • 77 average days for the assessor to attend the property
  • 29 average days for our assessor to submit the report
  • 6 average days until the claim decision
  • 53 average days for the claim to be repaired and finalised.


Claim Central are proactive in keeping customers informed at every stage of the claim journey and providing a point of contact for each stage. At the very start of the claim, we set clear expectations with customers and successfully manage those expectations through to final Quality Assurance.

Our great service has seen an average of 9.34/10 customer ratings for all claims handled under the NSW and QLD March 2021 catastrophe flood event.

Claim Central Pty Limited ABN 61 102 685 343 is a Corporate Authorised Representative (AR No. 001291075) of Insurx Pty Ltd ABN 85 628 930 334; AFSL 528534. The information in this article is general in nature and does not take into account the investment objectives, financial situation and particular needs of any particular person. Past performance is not an indicator of future performance. Claim Central Pty Limited and its related bodies corporate make no recommendations as to the merits of any financial product or financial services referred to in this article, its website, emails or its related websites. Before acting on any information in this article, you should consider the appropriateness of it, having regard to your specific financial circumstances and requirements. In particular, you should consider obtaining independent financial, legal, taxation and accounting advice to ascertain whether you should acquire any financial services described in this article.

 

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Claim central has been recognised as a Best Service Provider by Insurance Business Australia

Claim Central Consolidated is pleased to announce our property division has been named an Insurance Business Australia excellence awardee and a finalist for the “Best Service Provider to the insurance industry” category. The annual Insurance Business Awards, now in its fourth year, has been recognised as the leading independent awards event in the insurance industry. The awards showcase the top brokers, brokerages, insurers, underwriting agencies, BDMs and more for their achievements, leadership and innovation over the past year.

Insurance Business is proud to reveal the 2021 excellence awardees. Winners will be announced at the awards gala on 12 November 2021.

BEST SERVICE PROVIDER AWARD

BizCover

Claim Central

DXC Technology

FM Global

To view the full list, visit: https://www.insurancebusinessmag.com/au/news/breaking-news/insurance-business-australia-awards-2021–excellence-awardees-announced-302254.aspx

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Martin Maguire named as an Insurance Business Young Gun for 2021

A massive congratulations to Martin Maguire, Head of Property for Claim Central Consolidated, for being named as an Insurance Business Young Gun for 2021.

If the 2021 Insurance Business Young Guns are anything to go by, the insurance sector is in great hands. 

The many detailed submissions IB received made it clear that these young practitioners are not simply consummate professionals with impeccable technical expertise. They go above and beyond in every sense. In an increasingly complex and competitive sector, they have managed to lead, innovate, mentor their colleagues, build relationships, develop professionally, place their clients’ needs front and centre, contribute to the wider industry and give back to the community.  

On the whole, this year’s Young Guns possess many ‘soft’ skills that have translated into rock-solid performance: great communication, emotional intelligence and the ability to walk in the client’s shoes. Together, these allow for the management of complex claims and the building of strong, collaborative relationships with clients and colleagues. 
Another common denominator for these stellar performers is what one nomination described as “bringing an inquiring mind to every claim” and leaving no stone unturned in finding a solution. 

To view the full list of winners: click here

About Martin
Martin’s role of Head of Operations Australia & New Zealand comes well equipped with a team of 132 internal staff and 750 external trades across both geographies. Martin and his team manage 20,000 – 22,000 property and restoration claims per year, across 14 clients including insurers, underwriters and brokers (brokerages/agencies). Within this team Martin oversees several divisions including the 24/7 Emergency Service Division, Customer Service Division, Property & Assessing Division and Supply Chain Division.

Over the course of the last 12 months, Claim Central Consolidated’s Property division has achieved several performance lead recognitions through Martin’s leadership and processing over 22,000 claims across Australia and New Zealand.

Through Martin’s strategies and process improvements, Claim Central was able to deliver average claims cost and average claim lifecycles reductions over the last 12 months, which has put Claim Central in a strong position. Ultimately, resulting in increased allocations from clients.

To learn more about Martin and his teams achievements in the past year visit: Click here