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The impact of the Townsville floods – five weeks on

Five weeks since the devastating downpours hit the north Queensland city of Townsville which was classified a catastrophe, the damage has reached $1.02 billion in loss to date. 

Claim Central’s Catastrophe team led by Wade Eilersen, swiftly mobilised to the affected regions the day after the floods hit and assessed claims immediately. This was due to their robust plans for managing sizeable events and catastrophes enabling them to act promptly, and leveraging their long-standing relationships with local trade partners.

With the team receiving a large influx of claims in a short period, they managed the claims end-to-end through Claim Central’s digital claims technology and digital repair fulfilment process, as well as the more traditional loss adjusting services.

Some of the feedback the team received from customers who were affected by the catastrophe has been positive, speaking of the simplicity of the technology they used during the claim process, and empathy of our staff.

One of our customer’s said:

“I was able to look after my baby and sign the contracts through my phone – if I didn’t have this I would have had to run to a printer, printed the documents, signed and sent them back. It would have taken me a while to get these back. This is a great idea.”

Another customer who commented on our service said:

“Claim Central have been so kind – you have no idea what it means to us.”

Our Claim Central team is ready to assist you and your clients with any claims.  For any questions contact Wade Eilersen, General Manager – Loss Adjusting Services & Chartered Loss Adjuster on 0419 820 231 or weilersen@claimcentral.com.au

 

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Are you prepared if your kitchen catches fire?

Are you prepared or adequately insured if your kitchen catches fire?

Recently one of our staff members attended a kitchen fire claim at a property and found the customer was very lucky to get away with minor damage to their kitchen.

A customer was distracted by her small children while cooking and oil caught fire, which burnt the kitchen cabinets and ceiling.  Luckily a smoke detector activated, and the customer had a fire blanket to extinguish the blaze.

During the assessment, it was identified the building and contents sums insured were grossly underinsured.  Subsequently, within days the property owners significantly increased their building and contents to ensure they were well protected.  

Within two weeks, all repairs and cleaning were completed. A 10/10 service scorecard was received as well as a personal thank you note to the Claim Central team.

It’s important to annually review the sums of insurance as a minimum.  For any advice on how to prepare your property, contact our team on info@claimcentral.com.au


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Claim Central Darwin team completes major roofing project

The Claim Central team in Darwin was recently engaged to complete a major re-roof and gutter redesign project for a boutique townhouse development. The team managed the entire undertaking from start to finish. 

Claim Central identified the structural non-compliance and original design deficiencies giving rise to several, ongoing rainwater ingress issues.  

Wade Eilersen, General Manager – Loss– Adjusting Services, said: “Once our investigations were completed and we understood what we were dealing with, we conceptualised and developed the structural and hydraulic redesign to abate the building defects.”

The Claims Central Darwin team formulated the required scope of works, went to tender and managed the trade selection process for their client.  Claim Central was onsite daily and managed the physical rectification works from the start, through to certification and customer sign off.

A major challenge was the requirement to complete the works with minimal disruption to the building occupants and which allowed them to continue residing onsite. This was achieved through open, effective communication and flexible work scheduling.  All works were completed and delivered with a high degree of professionalism, zero defects, on time and on budget.

This is a great example of skill set diversification and just one of many services Claim Central can offer. 

Should you have any questions or require further information on how our Claim Central Darwin team can assist you, please contact
Wade Eilersen, General Manager – Loss Adjusting Services & Executive Loss Adjuster on 0419 820 231 or weilersen@claimcentral.com.au




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The impact of Cyclone Marcus, three months on

Cyclone Marcus was a tropical cyclone that impacted the Northern Territory and Northern Western Australia in March this year. Classified a category 2 system, the damage caused by this cyclone was extremely significant due to the destructive winds reaching up to 126 km/h.

Cyclone Marcus is the strongest cyclone to impact Darwin since Cyclone Tracy in December 1974.  When cyclone Marcus was of the WA coast, it had developed into the most intense cyclone to impact Australia since Cyclone Monica in April 2006.

Fallen trees brought down power lines and blocked roads as the trees extensive root systems became uprooted and caused major damage. This resulted in widespread power outages to over 28,000 households and businesses, in some areas lasting more than a week.

The Darwin team led by Wade Eilersen, swiftly mobilised to the affected regions the day the cyclone hit and assessed claims immediately. This was due in part to their robust plans for managing sizeable events and catastrophes enabling them to act promptly, and leveraging their long-standing relationships with local trade partners.

With the team receiving a large influx of claims in a short period, they managed over 1,000 claims across personal, strata, SME, and large commercial lines of business for underwriters, brokers, and self-insured entities. The claims were managed end-to-end through Claim Central’s digital repair fulfillment process, as well as the more traditional loss adjusting format for clients who requested the service.

Luke Harris, Branch Manager, MGA Brokers Darwin, said: “We’ve been using Wade and his NT team’s traditional loss adjusting services to handle the recent influx of claims from Cyclone Marcus.

Our experience has been extremely positive in all aspects and as a testament to their service, experience and expertise, we have received no complaints from the claims handled by Claim Central. 

“Above all, their communication has been unparalleled – a strata claim has the most number of people involved and the coordination is time consuming and tricky – Claim Central have done an amazing job in handling all these parties for a quick outcome.”

Troy Glover, Managing Director of Glover & Glover, said: “Glover and Glover are builders who have 30 years’ experience working in the construction and insurance repair industry. We have worked in many sizeable events for several insurance companies and loss adjusters over many years, however the way Claim Central operated during Cyclone Marcus was second to none.

“The entire process with Claim Central was straight forward and seamless from tender through to repair and sign off using their claims management technology, ClaimLogik. The quality of the repair scopes presented to us for tendering were extremely well documented, which made our job so much easier. The ongoing communication with their repair team led by Shane Drake was exceptional, he said.”

Most of the repairs running through our digital repair fulfillment program were finalised within 30 to 50 days, with the Darwin team receiving an influx of 10/10 customer satisfaction scores on the timeliness of response and quality of the repairs completed.

Claim Central achieved these superior outcomes through the combination of leading edge technology, experienced loss adjustment skills as well as local knowledge supported by our qualified and experienced trade partners. 

Our Claim Central Darwin team is ready to assist you and your clients with any claims.  For any questions, please contact Wade Eilersen, General Manager – Loss Adjusting Services & Chartered Loss Adjuster on 0419 820 231 or weilersen@claimcentral.com.au