Kenneth Knoll named Insurance Business America Rising Star

Kenneth Knoll, Claim Central North America’s Managing Director and Head of Product, has been named as one of Insurance Business America’s Rising Stars 2020. 

The Rising Stars list, names the up-and-coming professionals aged 35 and below, who are on track to becoming tomorrow’s industry leaders.  Insurance Business America narrowed the list down to 85 of the most talented young individuals who have gone above and beyond in the field. The latest report features the industry innovators and entrepreneurs who have truly made a difference by creating great insurance products and applying their expertise and unique strategies to their businesses. 


Managing Director and Head of Product
Claim Central North America
Age:
 35

Kenneth Knoll has a history of solving business problems through product innovation. He is a former investor, managing partner and COO of WeGoLook, where he led market strategy, product innovation and operations through multiple hyper-growth stages, including expansion from the US into Canada and the UK and positioning the company for a successful exit to a global TPA in 2017. Prior to joining Claim Central North America, Knoll was CEO and co-founder of Goose & Gander, an insurtech-focused consulting firm. He is also a partner and board member for BuildArray.

“A significant portion of insurtech adoption to date has occurred in non-claims-related use cases that require minimal operational adaptation,” Knoll says. “I believe that is beginning to change. As existing platform ecosystems and marketplaces mature, we’ll begin to see increased interoperability that improves access to a combination of technology and services that delivers the promise of improved claims handling efficiency and customer experience.”

Read the Insurance Business article here

ANZIIF webinar – Managing claims in the post-covid world

Our Global Chief Executive Officer of Claim Central Consolidated,  Brian Siemsen, recently hosted an ANZIIF Webinar on the topic of ‘Managing Claims in the Post-COVID World’. 

Brian explains through the use of a case study, how businesses can successfully navigate the COVID-19 crisis and how to ensure claims teams can thrive in the world of change.



AGENDA
The COVID-19 pandemic has the potential to be the modern-day extinction event for some insurance processes in the claims space – while other more agile, tech-focused players will inevitably take their place. The industry is truly at an inflection point in how we manage claims in this remotely connected world.

On the demand side of the market, insurers have faced an influx of activity, from general inquiries to claims across multiple different lines. At the same time, the COVID-19 pandemic has required businesses to rapidly shift to remote working arrangements, prompting greater adoption of new technologies, and moving to cloud-based processes and systems.

The full webinar is accessible online for ANZIIF Members now ➡️ https://lnkd.in/gfPH5Ed

Best Insurance Innovation Finalist – Finder Awards

Today, Claim Central Consolidated was honoured to be recognised as a finalist in the Finder Awards 2020 “Best Insurance Innovation” category.



The Finder Awards 2020 innovation categories celebrate the success of Australia’s most forward-thinking businesses. Given the difficult economic conditions, it’s more important than ever to acknowledge excellence and recognise creativity and impact across a range of industries from banking and insurance to technology, retail and travel.

The 12 innovation categories recognise improvements, new initiatives as well as innovative responses to the COVID-19 pandemic which businesses implemented in the 2019-2020 financial year.


Winners will be announced on Wednesday 28 October 2020.





https://lnkd.in/gPSw4AP

Claim Central named on the 2020 AFR BOSS Most Innovative Companies list

Today, Claim Central Consolidated was honoured to be recognised as one of Australia and New Zealand’s Most Innovative Companies. The prestigious annual list, published by The Australian Financial Review and Boss Magazine, is based on a rigorous assessment process managed by Australia’s leading innovation consultancy, Inventium, in conjunction with a panel of industry expert judges.

We were honoured to rank 7th on the Banking, Finance and Superannuation list, from over 600 nominated organisations across Australia and New Zealand. The assessment measures a top innovation implemented in the past two years. Specifically, the judges look at how valuable the problem is that the innovation is solving, the quality and uniqueness of the solution, and the level of impact that innovation has had.

Inventium also assesses internal elements such as innovation culture, strategy, resources and process, which demonstrate a sustainable and repeatable approach to innovation.

The list can be viewed here

 

Claim Central Consolidated acquires Livegenic

Wednesday, 7 October 2020 (AEST): Claim Central Consolidated Pty Ltd (Claim Central), a pioneer in claims fulfilment technology, today announced the company has completed an acquisition to acquire the remaining shares in Livegenic Inc. (Livegenic), an industry-leading virtual collaboration platform for insurance.

Claim Central has been a key investor of Livegenic since 2017 and has now acquired the remaining shares in Livegenic that Claim Central does not already own, bringing Livegenic into the Claim Central Group as a wholly-owned subsidiary.

Livegenic’s cloud-based, real-time video collaboration and adjustment solution streamlines communications between P&C insurance organisations and their customers. Livegenic is most notably integrated within the Guidewire marketplace.

After years of co-developing and incubating together, founders Brian Siemsen (Claim Central) and Olek Shestakov (Livegenic) feel that now is the perfect time to bring both businesses together in what they describe as the final piece of their mission to deliver a faster and smarter claim experience.

“Livegenic’s remote virtual inspection software is a fantastic addition to the Claim Central solution set. This acquisition further enhances our ability to settle claims quickly, fairly, and on an increasingly remote basis. With the onset of COVID-19, there is a greater need for improved claims tracking and virtual claims handling than ever before, and Livegenic certainly fulfils that need”, Claim Central’s Group CEO Brian Siemsen said.

“Current market trends make this an excellent time to accelerate the growth of our claims ecosystem and this acquisition allows us to deliver the technology on a global scale”.

Livegenic will become a wholly-owned subsidiary in the Claim Central Group but will continue business-as-usual by maintaining its own brand identity, headquarters location, and staff/leadership including Olek Shestakov as Managing Director (Head of Livegenic). There will be no material impact on Livegenic’s existing clients.

Mr Shestakov said, “We are very excited to join the Claim Central family and are looking forward to all the new ways that we will work together. This acquisition provides new resources that will enable Livegenic to further enhance our services, expand our platform, and support our customers across the industry. Working with Claim Central will allow us to offer a truly end-to-end inspection and collaboration solution that elevates and expands claims servicing operations globally.”

 

Media contact:
Jessica Srbinoski
Claim Central Consolidated    
+61 429 191 108   

 

 

About Claim Central Consolidated
Founded in 2000, Claim Central Consolidated (Claim Central), is a global leader in property, motor, cyber and SME insurance claims services, technology and data & insights. Our market-leading technology solutions are completely transparent, simplifying and speeding up the claims process while significantly improving customer service on behalf of Australia’s leading insurers.
We’ve been recognised as the winner of Insurance Innovator of the Year in the Fintech Business Awards 2019, a finalist in Fintech Australia’s Finnies Awards 2020, winner for New Product Innovation in The Australian Business Awards 2017, and the Australian Financial Review’s 8th Most Innovative Company in Australia in 2016.
For more information, visit: www.claimcentral.com.au

 

About Livegenic
Livegenic is a global provider of cloud-based, real-time video solutions to property and casualty (P&C) insurance organizations which connect every part of the claims ecosystem. The award-winning platform streamlines communication between in-house and external adjusters, appraisers, contractors and policyholders, provides field video loss documentation capabilities, and delivers customer self-service solutions.
Available hosted or white-labelled, Livegenic helps field claim professionals receive claim assignments and document claims even in unconnected environments. Livegenic’s patented video technology engages claims professionals with customers to improve the customer experience, lower handling costs, mitigate business-related risks, and reduce complexity in the claims process.
For more information, visit: www.livegenic.com

Excellence in Insurtech 2020 Finalist

We are excited to announce Claim Central Consolidated is a finalist in the “Excellence in Insurtech” FinTech Australia Awards for 2020. The FinTech Awards recognise and reward the Australian FinTech community
by honouring innovation, growth and collaboration, with over 211 award entries in total.

EXCELLENCE IN INSURTECH – Sponsored by IAG

1WordFlow
Coverhero
Claim Central Consolidated
Medipass
Truly Digital Insurance Contracts
uBind
FreightSafe
Open – Insurance 


The category winners will be announced at the virtual ceremony on Wednesday 28 October. To view the full list visit: https://lnkd.in/gczVEk5

Claim Central hires former WeGoLook execs to lead North America

Jacksonville, FL – August 19, 2020 – Claim Central Consolidated (Claim Central), a pioneer in claims fulfilment technology, is pleased to announce former WeGoLook executives Robin Roberson and Kenneth Knoll have joined the company as managing directors.

While a growing number of claims insurtech solutions are available today, adoption remains low. Claim Central is committed to providing industry-leading digital claims technology to insurance customers around the world, and recently built on the success of the ClaimLogik claims tracking suite by launching a technology and services marketplace to help carriers, independent adjusters (IAs), and third-party administrators (TPAs) access and operationalize modern claims handling practices. 

The ClaimLogik marketplace facilitates the combination of technology and services to deliver solutions that meet rapidly evolving policyholder expectations and improve claim handling efficiency. From virtual inspections at the time of loss to managed repair programs, ClaimLogik provides the building blocks needed to improve technology and service accessibility for claims organizations of all sizes.

“There is a greater need in the market for improved claims tracking and virtual claims handling than ever before,” said Brian Siemsen, group CEO for Claim Central. “Robin and Kenneth have extensive experience launching, scaling, and leading an innovative claims insurtech company and we look forward to having their input into strategy, roadmap, and growth plans for Claim Central and TradesPlus in the future.”

Roberson has over 25 years’ experience in sales and building businesses, most recently as co-founder and president of Goose & Gander, a boutique consultancy firm, and partner at BuildArray, a no-code risk management and operations platform. As co-founder and CEO of WeGoLook, Roberson grew the business to over 45,000 contractors before its acquisition by a global TPA firm.

Knoll comes to Claim Central as the former CEO and co-founder of Goose & Gander and managing partner at BuildArray. Knoll was previously the COO of WeGoLook where he led market strategy, product innovation, and international expansion. Knoll forged leading industry partnerships with Guidewire, Duck Creek, CCC One, Symbility, Xactware, and others to bring on-demand and virtual inspection solutions to customers within and across existing insurance ecosystems.

“Kenneth and I have years of experience arming remote policyholders and contractors with the tools to capture data on-demand,” said Roberson. “But, the world has changed dramatically in 2020 and now is the time to usher in a new era of collaborative, on-demand and live video data capture for scoping and estimates. With Claim Central, I can continue my mission to provide global, on-demand inspection services without the need for a third-party. It’s much faster, more economical, and easier to integrate multiple technology providers, such as tools for measuring exterior and interior property.”

“The Claim Central team is forward-thinking and determined to deliver progressive platform solutions to a global market,” said Knoll. “I am absolutely thrilled to lead the product vision for North America. This is an excellent time to accelerate the growth of a truly open marketplace. The ClaimLogik platform provides agnostic connectivity to tools and services that elevate and expand claims servicing operations. We are effectively democratizing access to the best technology and service providers in the market and empowering customers to build solutions that fit the unique demands of their individual operations.”

Additionally, distribution channel and risk management expert John Wright and finance and investment executive Paul Yau are joining Claim Central’s U.S. management team as senior advisors effective immediately.



About Claim Central Consolidated (Claim Central)

Founded in 2002, Claim Central is a global leader in property and auto insurance claims technology, services and data and insights. Pioneers of digital claims fulfilment, Claim Central’s market-leading technology solutions are completely transparent, simplifying the claims process and significantly improving policyholder service satisfaction on behalf of leading insurers across the globe. For more information, visit www.claimcentralusa.com.

Swift Action Pays off

Mark Cohen, CEO of the Intelligent Thought Division at Claim Central Consolidated, was quick to respond to the pandemic, identifying issues in old tech and developing a popular product to address them.

“We launched VIAAS, which involves an assessor or a loss adjustor doing an inspection of the property or car for a claim and performing their assessment remotely. In today’s environment, this has made it easy for insurers to offer social distancing to anyone who needs an assessment”. 

Read the full story on Insurance Business Magazine

Head of Insurx named Insurance Business Young Gun

Our Head of Insurx, Sam Ratcliff has been named as one of the 33 individuals for this year 2020 Insurance Business Young Gun. All winners are under 35 and are nominated by their colleagues, managers, and mentors.

Sam is a high-performing insurance professional whose goal is to automate and speed up the claims process and with a passion for helping youth have better lives.

As head of Insurx, the TPA division of Claim Central Consolidated, Ratcliff manages 70 claims consultants in a wide variety of claims – from personal accident to residential home. His notable achievements include bringing 15 new clients to the team; launching Insurx in New Zealand; and building Insurx to $10 million dollars revenue.

Ratcliff is passionate about youth development. He has recruited more than 50 people under the age of 24 with little previous experience to the team, providing these youth with a career path. His advocacy can also be seen in his active support of The Reach Foundation. Ratcliff has also participated in the St Vincent De Paul CEO Sleepout in 2019 raising $17,000 to combat homelessness in Australia. 



To read the Insurance Business Australia article click here.

The claims experience just got easier

ClaimLogik users are now able to view and access any LiveLogik videos straight from the claim file in our ClaimLogik platform. This will enable claims teams to easily and seamlessly access videos while reviewing the claim or while having the customer or trade on the phone.

There is now no longer a need to log in and out of the different platforms to view these files.



To learn more visit: https://www.claimlogik.com/