Claim Central Consolidated launches Insurx
Wednesday 7 August 2019, Sydney: Claim Central Consolidated (CCC), pioneers of digital claims management solutions, are pleased to announce the launch of Insurx – a full-service third-party administration (TPA) offering for claims.
Insurx is a customer-first TPA driven by leading-edge technology. The sole focus of Insurx is to create a connected claim experience by providing more visibility and better communication.
Claim Central Group Chief Executive, Brian Siemsen, said: “We’re excited to be launching Insurx. We wanted to optimise what we saw as a gap in the market for a connected, transparent claims TPA offering. After a year-long working partnership and incubation alongside several dynamic insurers, we’ve already transacted over 20,000 claims and collected a heap of performance data to support our market launch.
“Insurx has a unique advantage housing insurance expertise and leading edge-technology, built on a culture of a customer-first approach, which will reshape claim services, providing predictable and consistent outcomes. With features like automated claims, live video streaming and real-time customer sentiment- our technology frees up our claims team to focus on and connect with the customer to resolve their claim.
“And it’s not just about using our insurance expertise – it’s about walking in the customer’s shoes, showing empathy and finding a way to accept their claim,” Siemsen said.
The new practice will be led by Sam Ratcliff who has more than 14 years experience in insurance where he’s held several senior management and operations roles at some of Australia’s largest insurers, with substantial experience inside the London Market. Most recently, he was national TPA operations manager for a global loss adjusting firm where he was responsible for leading teams across all classes of business.
Mr Ratcliff said: “I’m excited to be leading the Insurx team and to introduce our new TPA offering. Insurx is transforming the way claims are managed, giving our clients the flexibility of a service focus or a more automated solution for both BAU and surge claims – while aligning the claim experience with their culture and claims solutions.
“I can’t wait to bring this unique combination to market, to help our clients enhance their claims handling capabilities and connect better with their customers.”
Insurx manages claims from start to finish on behalf of insurers, underwriters, brokers, self-insureds and fleet managers – for property, motor, cyber and business SME claims. The new offering has been operational for over 12 months and is available in Australia, the APAC region, South Africa and the USA.
For further information on Insurx, please visit: www.insurx.com.au