Aviso Group to adopt digital claims management solution to provide brokers with real control over the claims process

Aviso Group


Wednesday, 13 September 2017, (Sydney, AEST):
Pioneers of digital claims management and live video streaming across the Asia Pacific, Claim Central Consolidated (CCC), today announced Australia’s leading broking group, Aviso, will adopt ClaimLogik to digitalise the claims process for their broker network and clients.

Claim Central Consolidated Chief Executive Officer, Brian Siemsen, said: “We are excited to be onboarding our ClaimLogik technology into the Aviso Group.

“By providing complete transparency and full line of sight for all parties in a claim, we are redefining the claims process for Aviso. This will lead to a more informed claims process for brokers, and a better service experience for their clients,” Mr Siemsen said.

Aviso Group Chairman, Barry Fitzpatrick, said: “In a world where businesses are constantly reviewing how to remain relevant to their client base and improve customer experience, an insurance claim is a great opportunity for a broker to demonstrate how they add value to their clients.

“The innovative ClaimLogik solution will provide our broker network with a framework to have real control over the claims process, enabling them to better manage claims for their clients,” Mr Fitzpatrick concluded.

The platform enables insurers, brokers and policyholders to connect with a supply chain of assessors, insurance builders and emergency services – in a logical sequence of automated activity on one platform. It produces information and data which creates a continuous loop of improvement on claims cost, claims handling, quality of repair and customer service.

LiveLogik honoured at the Australian Business Awards 2017

Today Claim Central Consolidated is thrilled to announce we’ve been recognised as an ABA100 Winner for New Product Innovation for the research and development of LiveLogik in The Australian Business Awards 2017.

Now in its 12th year, The Australian Business Awards are an annual all-encompassing awards program which recognises organisations that demonstrate the core values of business innovation, product innovation, technological achievement and employee engagement via a set of comprehensive award categories. The program seeks to engage with the world’s business, innovation and technology leaders through a global recognition and knowledge building initiative that is underpinned by the program’s established framework.

Brian Siemsen, Chief Executive Officer, Claim Central Consolidated, said: “We are delighted to be recognised for our achievements in the research and development of LiveLogik. As pioneers of live video streaming across the Asia Pacific, we’re constantly innovating and looking for new ways to improve LiveLogik’s capabilities for our clients and their customers.”





The award-winning live video streaming solution, enables a desk-based claims assessor to see what the policyholder sees, and gather critical information during the first notification of loss process when managing an insurance claim. The accessibility and accuracy of LiveLogik speeds up the claims process, lifecycle and cost for insurers, and ultimately provides a better service experience for the policyholder.

Click here for more information on the 2017 ABA100 Winners.

Ando partners with ClaimLogik to deliver New Zealand’s first digital ecosystem for property claims

Partnership set to transform the way property claims are managed for New Zealand policyholders


Tuesday, 1 August, 2017, (Sydney, AEST): Pioneers of live video claims handling and digital claims management across the Asia Pacific, Claim Central Consolidated (CCC), today announced progressive New Zealand Underwriting Agency Ando has selected ClaimLogik as the technology that will revolutionise its property claims fulfilment processes.

The partnership is part of a broader strategy for Ando to enhance its operational efficiencies, and ultimately transform the way claims are managed in New Zealand through digitalisation.

The ClaimLogik platform enables insurers, brokers, and policyholders to efficiently connect with a supply chain of assessors, insurance builders and emergency services on a single platform. The complete transparency of the claims process from customer lodgement through to finalisation, ultimately results in a better service experience for policyholders.

Claim Central Consolidated Chief Executive Officer, Brian Siemsen, said: “We are delighted Ando has selected our digital claims platform, ClaimLogik, as their technology of choice to manage their property insurance claims.

“By providing complete transparency and full line of sight for all parties in a claim, we are redefining the claims process for Ando. This will lead to a more informed claims process for brokers, and better service experience for their clients.

“The process transparency and speed of settlement that ClaimLogik provides will present Ando with a strong competitive edge in the New Zealand market,” Mr Siemsen said.

Ando Chief Executive Officer, John Lyon, said: “As an innovative and progressive insurer, digitalisation is critical. Embedding ClaimLogik into our business will allow us to deliver on our commitment to our customers, to make things faster, simpler and more convenient.”

The partnership will commence in the last quarter of 2017.

Claim Central Consolidated announces appointment of Trade Relationship Manager, Gerard Bravo

Monday 16 January 2017: Pioneers of live video streaming and claims fulfilment across the Asia Pacific, Claim Central Consolidated (CCC), today announced the appointment of Trade Relationship Manager, Gerard Bravo.

Gerard has more than 11 years’ experience in the insurance industry, in various account management, sales and procurement roles. In his new role, Gerard will be responsible for pairing Claim Central trades up with agreements that give them access to competitive discounts on building materials such as equipment hire, timber and paint.

Congratulating Gerard on his appointment, Travis Dale, Head of Claims Services – Australia and New Zealand, Claim Central, said: “I am delighted to welcome Gerard and have someone with his extensive experience in relationship management and procurement join Claim Central.

“We are continuously looking for ways to meet more of the needs of our clients, suppliers and trade partners with simple innovative solutions. Through enhancing our supply chain process, we are providing access to competitive pricing for trades and ultimately reducing the average claims costs for insurers,” Mr Dale said.

Claim Central is a fully-integrated claims service, insurance technology and data insights company. Since its inception in 2002, it has managed more than 136,000 businesses as usual (BAU) and catastrophic (CAT) claims. It was ranked eighth in the 2016 Australian Financial Review most innovative companies list.

World-first digital claims management solution to transform the insurance industry

Monday 3 April 2017: In a world-first, from today insurers can now use a single digital claims management platform to connect and manage all stakeholders in a claim, improving operational efficiency and their policyholders’ experience.

For the first time, the new ClaimLogik solution enables insurers, brokers and policyholders to connect with a supply chain of assessors, insurance builders and emergency services – in a logical sequence of claim activity on one platform.

The ClaimLogik platform is completely transparent – simplifying the claims process and reducing operational cost and lifecycle, while significantly improving the claims experience for policyholders. It also provides real-time data to see and manage risks as they occur across the supply chain, enabling better business decisions for insurers.

Brian Siemsen, Chief Executive Officer, ClaimLogik, said the idea for the solution came about from pure frustration at using the traditional claim service model, and the need to address the issues associated with it.

“The 150-year-old claim service model was never designed with the customer in mind. It is extremely slow, expensive to manage, has minimal digitalisation and a complete lack of transparency around a claim. This results in delays and a poor experience for the policyholder.

“ClaimLogik is a paradigm shift in customer management. When you connect all stakeholders in one collaborative platform, it produces a far greater result for insurers. The platform produces information and data in a meaningful way, which creates a continual improvement loop on claims cost, claims handling, quality of repair and customer service,” he said.

Some of the key features of ClaimLogik’s digital claims management solution allow insurers to:

  • Use the all-in-one restoration module to manage the entire restoration process
  • Set up emergency assistance auto notifications for trades
  • Create automated assessment report templates for quicker submission and claim decisions
  • Build and manage a robust supply chain with digital contracts for business as usual and catastrophic
  • events
  • Leverage the competitive tendering platform to reduce costs

Claim Central announces a three-year partnership with PPG to reduce average repair costs for insurers

Tuesday 13 December 2016: Today Claim Central, pioneers of live video streaming and claims fulfilment across the Asia Pacific, announced a three-year strategic partnership with global coatings and speciality products company, PPG.

Under the agreement, Claim Central’s trades and suppliers will have access to discounted high quality paint, allowing savings to be passed directly to insurance companies. These savings will reduce the average repair cost of claims while enhancing the quality and service experience for policyholders.

Travis Dale, Head of Operations Australia and New Zealand, Claim Central, said that partnering with reputable organisations such as PPG is a natural fit and key to maintaining Claim Central’s innovative and disruptive positioning in the insurance industry.

“Claim Central is delighted to have signed a three-year partnership with PPG, a well-managed business which has a long heritage of providing superior customer service and high quality products.

“We are continuously looking for ways to meet more of the needs of our clients through simple innovative solutions. Average repair claims cost is an ongoing blip on the radar of all insurance companies across the country. Through enhancing our supply chain process, we are reducing the claims costs for insurers with the savings ultimately being passed on to their policyholders,” he said.

Luke Power, National Account Manager, PPG Architectural Coatings, says that with this partnership PPG can deliver significant benefits for Claim Central’s trades and suppliers: “Ultimately, it’s the end consumer who wins – they’ll enjoy the superior quality of our paint for many years to come.”

Claim Central is a completely integrated claims service, insurance technology and data & insights organisation. Since its inception in 2002, it has managed more than 136,000 businesses as usual (BAU) and catastrophe event (CAT) claims.